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Resolved

SMS and MMS sending issues

Sep 23, 2026 at 2:19pm UTC
Affected services
SMS & MMS sending

Resolved
Sep 23, 2026 at 3:17pm UTC

Resolved. Messages have been sending normally since 15:30 BST (14:30 UTC). If a message failed between about 14:05 and 15:30 BST, please resend it from Messages in your dashboard. Failed messages were not charged.

Updated
Sep 23, 2026 at 3:08pm UTC

A fix is in place and messages have been sending normally since 15:30 BST (14:30 UTC). We are monitoring and will close this once the carrier network confirms the fix. If a message failed between about 14:05 and 15:30 BST, please resend it from Messages in your dashboard.

Updated
Sep 23, 2026 at 2:35pm UTC

Messages are sending again. We are monitoring until the carrier network confirms the issue is fully fixed. If a message failed earlier, you can resend it from Messages in your dashboard.

Created
Sep 23, 2026 at 2:19pm UTC

An upstream carrier network is having an outage, so many SMS and MMS messages, including verification codes, are failing to send. You are not charged for failed messages. Please resend important messages once this is resolved. We will post an update when it is.